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UK Music Supports Call For Government Crackdown On Ticket Touts

12.09.2023: UK Music Interim Chief Executive Tom Kiehl has supported calls for action to protect music fans from ticket touts.

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12.09.2023: UK Music Interim Chief Executive Tom Kiehl has supported calls for action to protect music fans from ticket touts.

He has backed demands from FanFair Alliance for new legislation to tackle the problem. It has called for a “reset” in the way politicians and regulators deal with the problem of rip-off ticket prices in the secondary ticketing market.

FanFair Alliance is calling for the UK to adopt legislation similar to countries including Ireland, France and Australia – outlawing the resale of tickets for profit, while ensuring customers who can no longer attend can resell at the price they paid or less.

The FanFair Alliance has devised a 3-point plan:

Legislative action: 
New laws making it illegal to resell a ticket for profit, bringing the UK into line with other progressive music markets.

Tech action:  
Platforms like Google and YouTube to stop promoting touts and help direct consumers towards legitimate sources of tickets

Industry action: 
Across the board, the live music business needs to make capped consumer-friendly ticket resale visible and viable

UK Music Interim Chief Executive Tom Kiehl said: 

“Over the course of the next year there will be a General Election in the UK, the outcome of which will define the music industry for the rest of the decade. It is vital as we approach this pivotal moment that policy makers secure a fair deal for music lovers by ending rip-off secondary ticketing practices. Sensible steps, such as FanFair Alliance’s Three Point Plan should be embraced.”

FanFair Alliance Campaign Manager Adam Webb said: 

“When the FanFair campaign was established in 2016, online ticket touting in the UK was out of control. There was little enforcement of consumer law, and fans were systematically misled and ripped off by the dominant secondary ticketing platforms. Despite substantial progress to improve this situation it is now clear we need a reset. We need fresh legislation and fresh thinking – ending once and for all the parasitical practices of online ticket touts, while doing more to proactively promote capped consumer-friendly ticket resale. The UK is rightly proud of its live music culture, and this is an area we should and could be leading the world.”

All-Party Parliamentary Group on Ticket Abuse Sharon Hodgson said: 

“Since I introduced a Private Members Bill in 2010 that attempted to outlaw the resale of tickets for profit, we’ve seen many other countries adopt strict anti-touting legislation. It is high time that the UK caught up. Every week we continue to see thousands of ticket buyers fall foul of predatory and unlawful practices in the secondary market. I wholeheartedly support FanFair Alliance’s three common sense goals which would provide audiences with far greater protections, while helping to boost one of our country’s most important cultural industries.”

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